FAQ
General FAQ
General
Q: What is Moissanite?
A: Lab-grown moissanite (commonly called Moissanite) is a gemstone that closely resembles a diamond. It’s known for its exceptional brilliance, fire, and durability. Natural moissanite was first discovered in a meteorite crater and is extremely rare, which is why most moissanite used in jewelry is lab-created. With a hardness of 9.25 on the Mohs scale, Moissanite is highly resistant to scratching, making it suitable for everyday wear. While diamonds rank as the hardest natural substance at 10 on the Mohs scale, Moissanite’s impressive hardness provides excellent durability, allowing it to withstand a lifetime with proper care. Besides its visual appeal, Moissanite is a more affordable alternative to diamonds, offering a similar look and durability. As a lab-grown gem, Moissanite also addresses environmental and ethical concerns linked to diamond mining, making it a sustainable and responsible choice for jewelry.
Q: What are CZ gemstones?
A: CZ (Cubic Zirconia or Cubic Zirconium) is a lab-created gemstone made from synthetic zirconium dioxide. It is known for its remarkable brilliance, clarity, and ability to mimic the look of diamonds. CZ gemstones refract and reflect light, creating a dazzling sparkle and fire. They come in a variety of vibrant colors, offering versatility in design choices, whereas colored diamonds are rare and expensive.
While CZ is significantly more affordable than diamonds, it may not be as durable, ranking at around 8 to 8.5 on the Mohs scale of mineral hardness. Proper care is necessary to prevent scratching or damage. With appropriate care, CZ jewelry can last for several years of regular wear. Despite this, CZ remains a popular choice for those seeking beautiful, eye-catching jewelry without the premium price associated with diamonds.
Q:What is Sterling Silver?
A: Sterling silver is a silver alloy widely used in jewelry making. It is composed of 92.5% pure silver and 7.5% of other metals, typically copper or zinc. The addition of these metals enhances the durability and strength of silver, making it suitable for crafting intricate designs and ensuring longevity. Sterling silver is known for its lustrous appearance and versatility, making it a preferred choice for creating a wide range of jewelry pieces, from rings and necklaces to earrings and bracelets. It is important to note that sterling silver jewelry is often marked with a "925" stamp, indicating its silver content.
Q:What is Rhodium finish?
A:Rhodium is a precious metal belonging to the platinum group, known for its highly reflective and lustrous appearance. Rhodium finish involves applying a thin layer of rhodium on jewelry through electroplating. This process is commonly used on jewelry made of materials like sterling silver or white gold to provide a bright and shiny finish similar to white gold or platinum. The rhodium layer enhances the appearance of the jewelry and offers protection against tarnishing, scratching, and fading. However, it's important to note that rhodium plating is not permanent and may wear off over time, especially with frequent use and exposure to various environmental factors.
Product FAQ
Product
Q:Is your sterling silver jewelry genuine?
A:Yes, all our sterling silver jewelry is made of solid 925 sterling silver, which is a standard for high-quality silver jewelry. Each piece is stamped with a 925 hallmark to guarantee authenticity.
Q:Can your Sterling Silver tarnish over time?
A:Yes, Sterling Silver jewelry can tarnish over time, it’s not a manufacturing default. Tarnishing (Oxidation) is a natural process that occurs when silver reacts with elements in the air, such as sulfur or oxygen. This chemical reaction forms a dark layer called tarnish on the surface of the silver. Tarnishing will happen much faster when it comes into contact with agents such as perfume, salty air, sulfur, skin creams, hairspray, chlorine, and acidic skin PH which triggers a chemical reaction. However, proper care and maintenance can help slow down the tarnishing process and keep your sterling silver jewelry looking its best.
Q: Do you provide a certificate with your Moissanite gemstone?
A: A: Yes. Unless otherwise indicated—or if no information is provided—in the product details, each piece of moissanite jewelry with a 0.50 ct center stone or larger comes with a complimentary GRA (Gemological Research Association) certificate detailing the stone’s quality and characteristics. Please keep the certificate for future reference and verification.
Q: Is your Sterling Silver Jewelry electroplated?
A:All our Sterling Silver jewelry pieces are made of solid sterling silver, unless specified otherwise. Most of our collection is electroplated with a Rhodium finish, which adds a layer of protection and enhances the jewelry's shine. Additionally, select designs also offer the option for plating with 18 k gold or rose gold, as indicated in the product description.
Q:What is the thickness of the plating on your items? How long can the plating be expected to last?
A:The default plating thickness of our listed items on the website is 0.03 micron. Generally, a plating thickness of 0,03 micron should typically last for a minimum of 2 months or more. However, it's important to note that the actual longevity of the plating may vary depending on factors such as individual usage patterns, frequency of wear, and exposure to different environmental conditions. We cannot provide a specific guarantee on the longevity of the plating due to these variables.
Q: Is your jewelry safe to wear?
A: Absolutely! You can wear our jewelry with confidence. It is made from high-quality and hypoallergenic sterling silver. Our jewelry complies with strict European safety standards EN 1811 and EN 12472, ensuring minimal nickel release. Additionally, our products are tested to meet safety requirements for lead and cadmium content, providing you with safe and comfortable wear. We prioritize your health and comfort by using only the highest quality materials and adhering to stringent safety standards.
Q: How do I care for my sterling silver Jewelry?
A:Here are some tips to help you take care of your jewelry:
How to Clean:
Regularly clean your jewelry with a soft cloth to remove dirt, oils, and residue. Avoid harsh chemicals and abrasive cleaners that can damage the silver and gemstones. Use mild soap diluted in warm water and gently scrub with a soft toothbrush. Rinse well and dry with a soft cloth.
How to Store:
When not wearing your sterling silver jewelry, store it in a cool dry place away from sunlight and humidity. Keep each piece separate to prevent scratching or tangling. Use small pouches or compartments in a jewelry box. Consider anti-tarnish strips or silica gel packets to absorb moisture and prevent tarnish.
How to handle:
Avoid exposure to harsh chemicals like bleach, chlorine, cleaning agents, perfume, and hairspray. Handle your jewelry carefully to prevent damage or bending. Don't drop it or knock it against hard surfaces, as it can cause scratches or dents. Remove jewelry before activities involving chemicals, swimming, or heavy-duty tasks to prevent damage.
For more details, please read our blog article: Tips for care and maintenance of Sterling Silver jewelry.
Order FAQ
Order
Q:How do I place an order?
A:Ordering is both convenient and secure.You can place your order 24/7 by following these steps:
- Select the products you wish to purchase and add them to your shopping cart. You can place your order 24/7.
- Proceed to checkout and provide accurate and complete information, including your billing and shipping address and contact information.
- Select a shipping method to view shipping and handling fees.
- Review and confirm the order summary displayed on the website.
- Read and accept our Terms of Service, Privacy Policy..
- Complete your order by paying with one of the available payment methods on the website.
Q:What payment methods do you accept?
A:We accept payment via Paypal, Visa, Mastercard, and American Express. Payments should be made in US Dollars (USD) currency.
Q:How do I cancel an order after it has been submitted?
A:To cancel an order for any reason, you have a 2-hour window from the time your order has been submitted. Email our customer service team at service@jewelaris.com with your order number and cancellation request. We will strive to respond within 24 hours. After the 2-hour period, orders cannot be canceled, but you can still return the product(s) you ordered following our Refund Policy.
Q:What is your return policy?
A:We offer a 14-day no questions asked Return Policy and 30-day Free Return Shipping for Manufacturing Defects/Items not as described.
For more details, please refer to our Refund Policy.
Q:Do you offer gift packaging?
A:At this time, we do not provide gift packaging services, unless specified otherwise on product listing.
Q:Do you offer customization or personalization options?
A:Currently, we do not offer customization or personalization services for our jewelry. However, we continually update our product range, so please check back in the future for any new offerings.
Shipping FAQ
Shipping
Q:Do you ship internationally?
A:Yes, currently we offer international shipping to the following countries : USA, Australia, Canada, Japan, New Zealand, Singapore.
To check available shipping methods and options, as well as shipping rates and estimated transit times, please refer to our Shipping information page or you can view this information during checkout before finalizing your purchase.
Q: What are the shipping costs for international orders?
A:Shipping costs for international orders are calculated based on the weight, dimensions, and destination of the package. You can check the shipping costs in our Shipping information page. You can also view the shipping cost during checkout before finalizing your purchase.
Q:How can I track my order?
A:Once your order has been shipped, we will send you a tracking number via email.
You can also track your order by visiting our website and clicking on "Track my order" in the main menu. Simply enter your order number and email to access the tracking information.
Q:Is your international shipping insured?
A:Yes, all our shipping methods include insurance to cover any potential loss during transit. Plus, we ship our jewelry by highly trusted carriers like National Posts, FedEx or DHL. In the rare event that your packet is lost and cannot be located by the shipping carrier, we will offer the option to either reship your packet at no extra cost (subject to availability) or provide a full refund. This ensures that you can shop with confidence. For more details, please refer to our Shipping Policy page.
Q: What if my order is damaged during shipping?
A:In the unlikely event that your order arrives damaged, please email us at service@jewelaris.com, within a maximum of 48 hours, including your order number and clear photos of the damaged package and item(s). If our investigations demonstrate that your order was indeed damaged during transport, we will offer to either refund or reship the damaged item(s) at no extra cost (subject to availability). For more details, please refer to our Shipping Policy page.
Q: Do I have to pay customs duties and taxes for international orders?
A:Customs duties and import taxes may apply to international orders, depending on the destination country's regulations. The buyer is responsible for any additional fees or charges imposed by customs, as these fees are not included in the order amount or shipping cost. We recommend contacting your local customs office for more information on customs duties and import taxes to avoid unexpected charges.
For more details, please refer to our Pricing, Taxes, and DutiesPage.